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  1. 01Developer hub
  2. 02Quickstart
  3. 03Migrate to HIPS

Guides

  1. 04HIPS SDK
    1. APython
    2. BTypeScript and JavaScript
    3. CGo
    4. DRust
    5. EJava
    6. F.NET
    7. GPHP
    8. HRuby
  2. 05Import and run your model
  3. 06Model and task guides
    1. ATask guides
    2. BLanguage (chat)
    3. CClassification
    4. DImage
    5. EVideo
    6. FAudio
    7. GDocument processing
  4. 07Batch jobs
  5. 08Prompt caching
  6. 09Coding-tool setup
    1. AClaude Code
    2. BOther coding tools and editor integrations
  7. 10Command line
    1. ASign in

Reference

  1. 11API reference
    1. AAuthentication
    2. BChat completions
    3. CResponses
    4. DModels
    5. ETasks
    6. FJobs
    7. GUploads
    8. HDeployments
    9. IRequirements and headers
    10. JErrors
    11. KUsage
    12. LVersioning
  2. 12Operating guidance
    1. ALimits
    2. BErrors
    3. CRetries and billing outcomes
    4. DIdempotency
    5. EStreaming
    6. FData handling
    7. GCompatibility matrix
  3. 13Changelog
Sheet indexOperating guidance

Get started

  1. 01Developer hub
  2. 02Quickstart
  3. 03Migrate to HIPS

Guides

  1. 04HIPS SDK
    1. APython
    2. BTypeScript and JavaScript
    3. CGo
    4. DRust
    5. EJava
    6. F.NET
    7. GPHP
    8. HRuby
  2. 05Import and run your model
  3. 06Model and task guides
    1. ATask guides
    2. BLanguage (chat)
    3. CClassification
    4. DImage
    5. EVideo
    6. FAudio
    7. GDocument processing
  4. 07Batch jobs
  5. 08Prompt caching
  6. 09Coding-tool setup
    1. AClaude Code
    2. BOther coding tools and editor integrations
  7. 10Command line
    1. ASign in

Reference

  1. 11API reference
    1. AAuthentication
    2. BChat completions
    3. CResponses
    4. DModels
    5. ETasks
    6. FJobs
    7. GUploads
    8. HDeployments
    9. IRequirements and headers
    10. JErrors
    11. KUsage
    12. LVersioning
  2. 12Operating guidance
    1. ALimits
    2. BErrors
    3. CRetries and billing outcomes
    4. DIdempotency
    5. EStreaming
    6. FData handling
    7. GCompatibility matrix
  3. 13Changelog
12
  1. Docs/
  2. Operating guidance/
  3. Errors
(Detail B)

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llms.txt

Errors

On this sheet7 sections
  1. What to do, by status
  2. 400: the request cannot be served as sent
  3. 401, 402 and 403
  4. 404
  5. 429
  6. 503 and 500
  7. A stream that fails after it started

Read type to decide what to do, code to know why, param to know where, and message to know what to change. Only 503 and 500 are ever 5xx; nothing is billed on an error, with the two exceptions on Retries and billing outcomes.

F
Fig. 1, sheet 12Operating guidance

What to do, by status

StatusTypeWhat to do
400invalid_request_errorFix the request. Never retry it unchanged. The message names the field, the model, the limit and the count.
401authentication_errorCheck HIPS_API_KEY and the Authorization: Bearer header. The message never says whether a key is unknown or revoked.
402insufficient_creditTop up, or wait for the free allowance to reset; the message names when.
403permission_error, workspace_suspendedThe key's kind, the plan, the pool or the workspace's state refuses the request; the message names the Console screen that resolves it.
404not_found_errorThe id, the route or the result does not exist for this key. Never retry unchanged.
429rate_limit_errorWait Retry-After seconds, then retry. Nothing was charged.
503overloaded_errorWait Retry-After seconds, then retry; or, for pool_unavailable, enable fallback if your data-use and region rules allow it. Nothing was charged.
500api_errorRetry once. Nothing was charged. Quote the x-hips-request-id to support.
  • Status
    400
    Type
    invalid_request_error
    What to do
    Fix the request. Never retry it unchanged. The message names the field, the model, the limit and the count.
  • Status
    401
    Type
    authentication_error
    What to do
    Check HIPS_API_KEY and the Authorization: Bearer header. The message never says whether a key is unknown or revoked.
  • Status
    402
    Type
    insufficient_credit
    What to do
    Top up, or wait for the free allowance to reset; the message names when.
  • Status
    403
    Type
    permission_error, workspace_suspended
    What to do
    The key's kind, the plan, the pool or the workspace's state refuses the request; the message names the Console screen that resolves it.
  • Status
    404
    Type
    not_found_error
    What to do
    The id, the route or the result does not exist for this key. Never retry unchanged.
  • Status
    429
    Type
    rate_limit_error
    What to do
    Wait Retry-After seconds, then retry. Nothing was charged.
  • Status
    503
    Type
    overloaded_error
    What to do
    Wait Retry-After seconds, then retry; or, for pool_unavailable, enable fallback if your data-use and region rules allow it. Nothing was charged.
  • Status
    500
    Type
    api_error
    What to do
    Retry once. Nothing was charged. Quote the x-hips-request-id to support.

400: the request cannot be served as sent

  • invalid_json: The body is not JSON, or not an object. Retry: No.
  • missing_required_parameter: A required field is absent; param names it. Retry: No.
  • invalid_type: A field has the wrong JSON type. Retry: No.
  • invalid_value: A value is out of range or malformed. Retry: No.
  • unknown_parameter: A field the gateway does not know, at any depth; param names it. Retry: No.
  • unsupported_parameter: A known OpenAI field HIPS does not accept, or a feature the named model does not advertise. Retry: No.
  • unsupported_value: n other than 1, stream_options without stream, a message role or part type not accepted. Retry: No.
  • stateful_not_supported: store, metadata, previous_response_id, conversation. Retry: No.
  • context_length_exceeded: The prompt is over the model's context_length; the prompt is never truncated. Retry: No.
  • max_tokens_exceeded: max_tokens over the model's max_output_tokens. Retry: No.
  • invalid_image: An image part or input cannot be decoded, is of an unsupported type or over the pixel limit. Retry: No.
  • request_too_large, input_too_large, too_many_inputs, upload_too_large: A limit of the Limits page. Retry: No.
  • task_mismatch: task is not the model's task. Retry: No.
  • not_a_language_model: A task model or a task-model deployment named on an OpenAI-compatible route. Retry: No.
  • deployment_stopped: The dep_ is in stopped; start it in the Console. Retry: No.
  • upload_not_found, upload_expired, upload_incomplete, upload_mismatch, upload_consumed: An upload_id that is unknown or another workspace's, past expires_at, without bytes, with bytes that differ from the declaration, or already consumed. Retry: No (upload_incomplete: after the PUT).
  • invalid_requirement: A requirement header or field with an unknown value. Retry: No.
  • requirement_conflict: Two requirements that cannot both hold, a header and a hips field that differ, a pool the model is never offered in, personal with an always-on deployment. Retry: No.
  • stable_price_not_in_force: pricing_mode: stable with no stable price covering this workspace, model and period. Retry: No.
  • use_jobs: A synchronous task the gateway can tell will exceed the synchronous limit. Retry: As a job.
  • invalid_idempotency_key, idempotency_key_reused, idempotency_in_progress: The idempotency rules. Retry: The last one, later.
  • request_timeout: The body stopped arriving. Retry: Yes.

401, 402 and 403

  • missing_api_key: No Authorization header, or not a bearer. Retry: No.
  • invalid_api_key: Unknown, malformed or revoked key. The message never says which. Retry: No.
  • insufficient_credit: The balance does not cover the request's maximum cost at the bound quote. On the free plan with the allowance used, the message names when it resets. Retry: After a top-up.
  • key_scope_denied: The key's kind excludes the route. Retry: No.
  • model_not_on_plan: The model or feature is not in the workspace's plan. Retry: No.
  • region_not_on_plan: A region requirement on a plan without region selection. Retry: No.
  • pool_not_allowed: A pool the workspace may not use for this model. Retry: No.
  • workspace_unverified: The workspace's owner has not passed identity verification; the message names the Console's verification screen. Retry: After verification.
  • workspace_paused: The workspace is paused: by balance, by an administrator, by a dispute, by a budget hard stop or by an owner. The message says which and where to resolve it. Retry: After resolution.
  • plan_lapsed: The subscription lapsed and no owner has yet acknowledged the free plan's request-data policy or paid; the policies hold meanwhile. Retry: After acknowledgment or payment.
  • workspace_deleted: The workspace is deleted (restorable 30 days). Retry: After restore.

404

  • model_not_found: Unknown catalog id, alias, pinned id or dep_; another workspace's dep_. Retry: No.
  • job_not_found, upload_not_found: An id in the path that is unknown or another workspace's. Retry: No.
  • result_expired: A job's result read after expires_at. Retry: No.
  • route_not_found: Unknown path. Retry: No.
  • route_not_available: A route of this contract not yet served (/v1/responses before validation). Retry: No.
  • method_not_allowed: A known path with another method; Allow is sent. Retry: No.

429

  • rate_limit_exceeded: A rate limit; param is requests, tokens, units or uploads; Retry-After. Retry: Yes, after Retry-After.
  • concurrency_limit_exceeded: Too many concurrent streams or active jobs; param is streams or jobs; Retry-After. Retry: Yes, after Retry-After.

503 and 500

  • no_capacity: No eligible worker under the request's requirements, in any pool the requirements allow; Retry-After. Retry: Yes.
  • pool_unavailable: The named pool has no eligible supply for this model now and fallback is off; the other pool may have; Retry-After. Retry: Yes, or with fallback.
  • deployment_not_ready: The dep_ is allocating or loading, or waits for its version's tariff (tariff_pending); Retry-After. Retry: Yes.
  • overloaded: Eligible workers exist and every one is saturated, or the queue is full; Retry-After. Retry: Yes.
  • internal_error: A fault in HIPS. Nothing billed. Retry: Once.
  • attempt_failed: Every attempt failed for a reason that is not the client's and retries are exhausted. Nothing billed. Retry: Once.

A stream that fails after it started

One data: line holding the error envelope, then the stream closes without [DONE]. OpenAI clients raise on it. The usage record shows the outcome. See Streaming.

Related sheets

  • Errors reference
  • Retries and billing outcomes
Previous sheetLimits
Next sheetRetries and billing outcomes
Sheet
12 of 13
Detail
B
Updated
2026-10-21
Status
Preview
Join early access

On this sheet

  1. What to do, by status
  2. 400: the request cannot be served as sent
  3. 401, 402 and 403
  4. 404
  5. 429
  6. 503 and 500
  7. A stream that fails after it started

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